Can Gc Ca Consular Services Consulaires Citizenship Citoyennete

Canadian Consular Services Charter

Hurricane Season Travel Tips

Global Affairs Canada is committed to providing constructive and efficient consular service to Canadians effectually the world. The Government of Canada's ability and success in resolving consular cases are conditioned, in many instances, by the laws and regulations of other countries every bit well equally the quality and level of cooperation offered by persons and organizations outside the Government of Canada. When you request consular services abroad, Canadian officials will assess your situation and inform you lot as to how and when they can provide assist or whether another provider is amend placed to help. In emergency circumstances, every effort will exist made to provide assistance. Still, at that place are limits to the assist consular officials can provide and you may have to pay for some of these services.

Assisting Canadians Abroad

Today, more and more Canadians explore remote corners of the globe, piece of work or volunteer abroad, participate in international educatee exchanges and retire in sunny destinations.

While virtually international trips are trouble-free, the Government of Canada is there to offer Canadian citizens data on prophylactic travel and to provide consular assistance should they notice themselves in problem abroad.

This charter outlines the consular services the Government of Canada may provide to Canadians. There will be circumstances in which our power to provide consular support may exist limited. These circumstances are also outlined in this certificate.

Services to Canadian Citizens

Canada's consular services programme aims to:

publish timely and accurate data on prophylactic travel away;
deliver modernized, constructive and efficient consular services;
provide emergency assistance to Canadians 24/7.

We tin aid:

Canadian citizens;
in some locations, citizens of countries with which Canada has consular services sharing agreements or memorandums of agreement in place.

If you are a dual denizen and travelling in the other country where you hold citizenship, local authorities may refuse to grant you admission to Canadian consular services, thereby preventing Canadian consular officers from providing you with those services. Run across Travelling equally a dual citizen for more information.

The decision to travel is a choice and you are responsible for your personal safe abroad.

What we inquire of you lot:

Ensure that yous have comprehensive travel insurance, including wellness, life and inability insurance with medical evacuation.
Take personal responsibility for your travel choices. You are responsible for your personal safety away and your fiscal needs.
Be resourceful. Attempt personal and local remedies before seeking consular assistance.
Follow our travel advice and advisories and respect the local laws of the country you are visiting.
Get the Travel Smart app at Travel.gc.ca/mobile for access to travel advice at any fourth dimension during your trip.
Protect your passport and promptly study if information technology is lost or stolen.
Continue our contact information on you lot while you travel. In case of emergency, phone call the closest Canadian office serving your location. Should the office exist airtight, your call will be transferred to the Emergency Watch and Response Center in Ottawa. The centre operates 24/vii and may also be reached directly at +1 613 996 8885 (collect calls are accepted) or by email at sos@international.gc.ca.
Provide feedback. Nosotros value whatever feedback about consular services you receive while abroad. Y'all can fill out our online Client Feedback Form.

Travel Checklist for Canadians

Buy travel insurance. Y'all should purchase the best travel insurance y'all tin afford before you exit Canada to assist you avoid whatsoever large expenses, such equally the cost of hospitalization or medical evacuation.
Consult our travel communication and advisories page twice: before travelling and over again merely before you leave to get the latest updates.
Sign upwardly for the Registration of Canadians Abroad service, which allows us to contact y'all in an emergency, such as an earthquake or ceremonious unrest.
Have a valid Canadian passport for each family member.
Carry a consent letter if you lot are travelling solitary with a kid or children under 18.
Stay continued with our Travel Smart app, past subscribing to travel updates and by following our social media channels, including Facebook and Twitter.
Discover the contact data for the Canadian embassy or consulate closest to your destination and proceed the information with yous.
Respect and obey a country's local laws, religions and culture.
Be prepared to cover additional costs for any unexpected expenses that may occur.

Consular Services Provided past the Government of Canada

Canadian officials provide consular help 24 hours a day, seven days a week, through more than than 260 points of service in 150 countries and through our Emergency Spotter and Response Centre in Ottawa.

Each consular case is unique and the assistance we can provide will vary depending on circumstances.

Before you lot go, visit our Embassies and consulates page to notice the location and contact information for the Canadian embassy or consulate closest to your travel destination.

E'er go along this information close at manus while travelling, and if you demand emergency assistance, telephone call the nearest part serving your destination.

Canadian government officials away can:

help in a medical emergency by providing a listing of local doctors and hospitals;
provide advice and contact information for local police and medical services to victims of robbery, sexual set on or other violence;
provide assistance in cases of missing persons or the abduction of a child to another country;
replace a lost, stolen, damaged or expired passport;
contact relatives or friends to asking assistance in sending you money or airline tickets;
transfer funds if urgent financial assist is required and all other options accept been wearied;
contact next of kin, with your authority, if you have had an accident or are detained by police;
advise local police in Canada to contact side by side of kin in case of death;
provide help to repatriate the remains of your loved one back to Canada;
help you, in case of a death abroad, to identify a funeral home experienced in international funeral arrangements in the region where the expiry took identify every bit well as a funeral dwelling in Canada;
request timely and transparent investigations into suspicious circumstances in the upshot of an alleged or apparent crime or death (although consular officials cannot interfere in an investigation or legal thing);
contact friends or family on your behalf, with your authorisation.
provide y'all with a list of local lawyers;
provide you with sources of information most local laws and regulations.

Canadian government officials abroad cannot:

guarantee your safe and security while y'all are abroad;
mail service bail, pay legal fees or medical expenses;
reimburse you for hotel costs, delayed travel or cancelled trips;
provide legal advice, intervene in individual legal matters or fiscal estate disputes;
get you out of prison house;
intercede with foreign immigration officials to let y'all to enter or exit a land;
solve immigration-related problems such as overstaying a visa and applications for a visa to Canada or other countries
perform fingerprinting services or obtain criminal record checks;
help you find employment, accept post, store personal effects or search for lost items on your behalf;
perform investigations away into crimes or deaths: this is the responsibility of local authorities;
ask local authorities to give you lot preferential treatment;
take possession of a kid that has been abducted past a parent involved in a custody dispute.

When big-scale emergencies arise

During large-scale emergencies, such as natural disasters and civil unrest, the Government of Canada may:

deploy good teams to enhance the capacity of our officers in the region affected by an emergency;
assist Canadians depart to the nearest condom haven on a cost-recovery basis;
liaise with families back in Canada or try to put Canadians in touch with their families;
provide timely information and updates through our website and social media every bit well every bit by phone, SMS and email.

Limitations to our services
Situations vary from i location to another, and in that location may be constraints that will limit the power of the Regime of Canada to provide assistance, particularly in the case of natural disasters or in countries or regions where the potential for vehement conflict or political instability is high.

Our power to provide services in some instances may also be hindered past the laws and regulations of other countries.

What you can exercise if you need help when abroad

You may detect yourself in various situations while you are abroad where some level of assistance may be required.

ane. Whether y'all're in Canada or out of the state and a family fellow member has died abroad:

The designated representative for the family unit should contact the travel insurance provider to notify them of the death.
Contact us to inform us of the state of affairs and obtain more details on how we tin can assist.
For further information, run into Decease abroad.

2. If you retrieve your child has been abducted by the other parent, or you are facing an international custody problem:

Contact local police. Inform them that you are the main point of contact for your child and provide them with a description of your kid, a contempo photograph and any legal custody documents in your possession.
Speak to a lawyer who can give you legal advice.
Contact Passport Canada and ask that your child's name be added to the Passport Plan Arrangement Lookout List. This will alert officials if they receive a passport application for your child.
For further information, meet International Child Abduction: A Guidebook for Left-Backside Parents.
Contact united states to inform u.s.a. of the state of affairs and obtain more details on how nosotros can assist.

3. If a friend or family unit member goes missing away:

Stay calm and endeavour to contact them by telephone, email and social media.
Phone call family members and friends and verify their last address away.
Report the disappearance to local police in the country where y'all are located.
You may likewise desire to contact the missing person's credit menu visitor and banks to obtain contempo financial transactions.
Contact u.s. to inform us of the state of affairs and obtain more than details on how we can assist.
For further data, run into our Missing persons folio.

4. If you or a loved 1 becomes ill or injured and requires medical assistance abroad:

Verify if travel insurance is available, and contact the insurance company to inquire for a referral.
If urgent care is needed, the best pick is often the nearest infirmary.
Contact united states to inform us of the situation and obtain more details on how we tin assist.
For further information, see our Travel insurance page.

5. If you or a loved one is arrested and detained abroad:

Clearly inform the arresting authorities that you lot desire them to immediately notify the nearest Canadian regime part abroad of your arrest.
If possible, too contact u.s. directly to inform the states of the state of affairs. The nearest office serving your destination or the Emergency Watch and Response Center, available 24/7, will provide more details on how we tin can assistance.
Ask appropriate local authorities to provide immediate admission to consular officers.
Remember that consular officers cannot suit your release from prison and you are subject to the criminal justice arrangement of the country where you are arrested and imprisoned.
Request consular officers to provide you with a list of local lawyers and in some circumstances provide you with consular visits to ensure your well-existence.
For further data, see our Arrest and detention page.

6. If your destination is affected by a big-scale emergency:

Contact your family unit and friends as soon equally yous tin, even if you lot accept not been affected by the state of affairs.
If the situation warrants, consider leaving by commercial ways if information technology is safe to do then.
Monitor local news.
Follow the advice of local authorities.
Contact us to inform u.s. of your situation and to receive emergency assistance.

Your Privacy

Canada's Privacy Deed protects your personal information and consular officers are required to respect all of its provisions. The personal information they collect from y'all when you lot experience problems away is safeguarded by the Act against inappropriate disclosure.

However, in accordance with the Act, in that location are a few exceptions under which your personal information may exist disclosed without your consent. In all cases, consular officers volition make every try to protect your privacy past limiting the amount of data disclosed without your consent to what is strictly required under the circumstances.

For more data on your privacy, consult the Consular Services Privacy Detect Statement or the Consular Policy Regarding the Use and Disclosure of Personal Information nether the Privacy Act .

DISCLAIMER

Information on this web page is provided as a public service by the Government of Canada. While every effort is made to provide authentic information, information independent here is provided on an "as is" basis without warranty of any kind, express or unsaid.

The Regime of Canada assumes no responsibility or liability of whatever kind and shall not be liable for any amercement in connection to the information provided. This publication is not intended to provide legal or other communication and should not be relied upon in that regard. The reader is encouraged to retain a lawyer and to supplement this information with contained inquiry and professional advice.

Global Diplomacy Canada
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Ottawa, ON K1A 0G2 Canada

FR5-100/2015E-PDF
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For more information, visit our website:
www.international.gc.ca

Phone:
613-944-4000 (local)
ane-800-267-8376 (toll free)
For the hearing- and speech-impaired:
TTY: 613-944-1310
Fax: 613-996-9709
Email: info@international.gc.ca

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